The power of feedback

I spent a decade working for county government. Government agencies seem to have a fondness for adopting team-building programs.One year our departmental theme was “You Matter”, a phrase meant to encourage us poor bureaucrats to feel less like cogs in … Continued

The Joy of Writing

Every month or so, I send a newsletter to the delightful folks who’ve subscribed to my updates. How do I know these folks are delightful? I know because they write back to me, sharing encouragement, suggestions, or just saying, “Hi!” … Continued